Contact Our Team
Select the department that best matches your enquiry for the fastest response.
General Enquiries
- Email: [email protected]
- Response: 1-2 business days
- Best for: Website questions and general feedback
Editorial Team
- Email: [email protected]
- Response: 2-3 business days
- Best for: Review feedback, corrections, and content issues
Partnerships
- Email: [email protected]
- Response: 3-5 business days
- Best for: Pokies operators and affiliate enquiries
Important: We Are Not a Pokies Site
Online Pokies Australia is a review and information website — see our best online pokies rankings. We do not operate any gambling services, accept bets, or hold player funds. If you have issues with a specific pokies site (deposits, withdrawals, account problems), you must contact that site directly. We cannot assist with individual pokies site disputes.
What We Can Help With
- Website questions: How our reviews work, our rating methodology, general information
- Editorial feedback: Corrections, outdated information, suggestions for improvement
- Pokies recommendations: General guidance on finding reputable online pokies
- Responsible gambling resources: Information about help services and self-exclusion
- Partnership enquiries: Business opportunities for pokies operators and affiliates
- Privacy requests: Data access, deletion, or other privacy-related matters
- Technical issues: Problems using our website
What We Cannot Help With
- Pokies site account issues: Login problems, verification, account closures
- Deposits and withdrawals: Payment processing, pending withdrawals, refunds
- Bonus disputes: Wagering requirements, forfeited bonuses, promo codes
- Pokies site complaints: Disputes with specific pokies operators
- Gambling advice: What to bet on, winning strategies, predictions
- Legal advice: Specific legal questions about your situation
For pokies site-specific issues, please contact the site's customer support directly. Most pokies sites offer 24/7 live chat support.
How to Report a Pokies Site Issue
If you've had a negative experience with a pokies site and believe it should affect our review, here's how to let us know:
- Document everything: Take screenshots of conversations, terms, and any relevant information
- Contact the pokies site first: Attempt to resolve the issue directly with their support team
- Escalate if needed: Contact the site's licensing authority if the issue isn't resolved
- Email our editorial team: Send your documented experience to [email protected]
While we cannot intervene in individual disputes, patterns of complaints may influence our reviews and ratings.
For Pokies Operators
If you represent an online pokies site and would like to discuss a potential partnership or request a review, please contact our partnerships team.
Partnership Enquiries
- Email: [email protected]
- Include: Pokies site name, licence info, contact details
- Note: We do not guarantee reviews or positive ratings
Our Standards
We only work with pokies sites that meet our minimum standards:
- Valid gambling licence from a recognised jurisdiction
- SSL encryption and secure player data handling
- Fair games from reputable software providers
- Responsive customer support
- Reasonable withdrawal times and policies
- Responsible gambling tools and resources
Media Enquiries
- Email: [email protected]
- Response Time: 1-3 business days
Privacy Requests
- Email: [email protected]
- Response Time: Within 30 days
For more information, please see our Privacy Policy.
Report a Problem
Help us improve by reporting issues with our website:
- Broken links or pages that won't load
- Display problems on mobile or desktop
- Outdated bonus information or incorrect pokies site details
- Security vulnerabilities (report privately to [email protected])
Send reports to: [email protected]