1. Introduction
Online Pokies Australia ("we", "us", or "our") is committed to protecting your privacy and personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website.
We comply with the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) and applicable state and territory privacy legislation. By using our website, you consent to the practices described in this policy.
2. Information We Collect
2.1 Information You Provide
- Contact details (name, email address) when you subscribe to our newsletter or contact us
- Feedback and correspondence when you reach out to our support team
- Survey responses if you choose to participate in our research
2.2 Automatically Collected Information
- IP address and approximate geographic location
- Browser type, version, and operating system
- Pages visited, time spent on pages, and navigation patterns
- Referring website or source
- Device information (mobile, desktop, tablet)
2.3 Cookies and Tracking Technologies
We use cookies, web beacons, and similar technologies to enhance your browsing experience, analyse website traffic, and understand where our visitors come from. You can control cookie preferences through your browser settings.
3. How We Use Your Information
- To provide, maintain, and improve our website and services
- To respond to your enquiries and provide customer support
- To send newsletters and promotional content (with your consent)
- To analyse website usage and optimise user experience
- To detect, prevent, and address technical issues or fraudulent activity
- To comply with legal obligations under Australian law
4. Legal Basis for Processing
- Consent: Where you have given explicit consent for specific purposes
- Legitimate interests: For our business operations where your rights are not overridden
- Legal compliance: Where processing is necessary to comply with Australian law
5. Information Sharing and Disclosure
We do not sell, trade, or rent your personal information to third parties. We may share information in the following circumstances:
5.1 Service Providers
We may share data with trusted third-party service providers who assist us in operating our website. These providers are contractually obligated to keep your information confidential.
5.2 Legal Requirements
We may disclose your information if required by law or in response to valid requests by public authorities, including:
- Australian Federal Police or state police services
- Australian Communications and Media Authority (ACMA)
- Office of the Australian Information Commissioner (OAIC)
- Court orders or legal proceedings
5.3 Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
6. Data Security
- SSL/TLS encryption for data transmission
- Secure servers located in Australia or jurisdictions with adequate data protection
- Regular security assessments and updates
- Access controls limiting who can view personal data
- Staff training on data protection and privacy
While we strive to protect your information, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.
7. Data Retention
We retain your personal information only for as long as necessary to fulfil the purposes outlined in this policy, unless a longer retention period is required or permitted by law. When information is no longer needed, we securely delete or anonymise it.
8. Your Rights Under Australian Law
- Access: Request access to the personal information we hold about you
- Correction: Request correction of inaccurate or incomplete information
- Anonymity: Deal with us anonymously or using a pseudonym where practical
- Complaint: Lodge a complaint if you believe we have breached your privacy
- Opt-out: Unsubscribe from marketing communications at any time
To exercise these rights, please contact us using the details provided below.
9. Third-Party Links
Our website contains links to third-party websites, including online pokies operators we review. We are not responsible for the privacy practices or content of these external sites. We encourage you to read the privacy policies of any third-party site you visit.
10. Children's Privacy
Our website is not intended for individuals under 18 years of age. We do not knowingly collect personal information from minors. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.
11. International Data Transfers
Your information may be transferred to and processed in countries outside Australia. Where this occurs, we ensure appropriate safeguards are in place to protect your information in accordance with Australian privacy laws.
12. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on this page with a new "Last Updated" date.
13. Contact Us
- Email: [email protected]
- Response time: We aim to respond within 30 days
14. Complaints
If you are not satisfied with our response to a privacy concern, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC):
- Website: www.oaic.gov.au
- Phone: 1300 363 992
- Post: GPO Box 5218, Sydney NSW 2001